I have attached the fixlog.txt log.Īpologies, I missed your post. Should this be the next step? BTW, I m reinstalling Norton, as I am uncomfortable with no internet protection. I removed Norton Security and Winpatrol, then ran the FRST as administrator. Just to rule this out entirely, could you temporarily uninstall Norton Security, reboot the machine and try to run AdwCleaner once more by double-clicking the file.įailing that, we can take a closer look at exactly what events are taking place when you run AdwCleaner by using a tool such as Process Monitor.įollowed your instructions. I know you mentioned trying with Norton Security disabled. Please attach the log in your next reply. If you are prompted to reboot upon completion, please consent.Ī log named Fixlog.txt will be saved in your Downloads folder. Right-click FRSTEnglish.exe and select Run as administrator to run the program.Ĭlick the Fix button ( not the Scan button).
Inside you should see a file named FRSTEnglish.exe along with Fixlist.txt. Please download the attached Fixlist.txt file from this email.Įnsure the file is saved to your Downloads folder. Keep WinPatrol disabled/uninstalled for the duration of troubleshooting. WinPatrol is most likely responsible for the leftovers, so please disable or temporarily uninstall this first before proceeding with the steps below. There's a bunch of leftovers from various security products. Nothing specifically related to the issue you're having with AdwCleaner is standing out. As to your second question, yes, there is a C:/adwcleaner file, width 24 sub files in it. exe files, but the always run if I right click and Run As Administrator.
Please attach the file in your next email reply. Please do not click Start Repair.Ī file named mbst-grab-results.zip will be saved to your Desktop. If prompted, place a checkmark next to Accept License Agreement and click Next.Ĭlick the Advanced menu on the left. Once the file is downloaded, open your Downloads folder or the location of the downloaded file.ĭouble-click mb-support-#.#.#.#.exe to run the program. Please download MBST using the link below: Please could you run the Malwarebytes Support Tool and provide the generated file so we can take a closer look at your system. Hi AdwCleaner the only executable file you're having issues running?ĭoes a folder named AdwCleaner exist in your root system drive folder (e.g.
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